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Get Help

The Get Help modal is the main support hub inside the Tunedance desktop app.

What You Can Do From Get Help

The main view includes three paths:

  • search Tunedance documentation
  • open Tunedance Academy
  • open the documentation site directly

If those resources do not solve the problem, you can continue into Contact Support.

Search Documentation

At the top of the modal, Tunedance includes a search field for documentation.

Use it when you already know the feature or issue you want to look up, such as albums, lyrics generation, billing, or updates.

Open Learning And Reference Resources

The resource cards in the modal link to:

  • Tunedance Academy for video tutorials and courses
  • Documentation for written guides and reference articles

This is the fastest path when you want a walkthrough before contacting support.

Contact Support

The second step of the modal opens a support form with:

  • a required topic
  • a required message
  • optional attachments
  • an email field for follow-up

The current support topics are:

  • General Help
  • Bug Report
  • Account
  • Billing
  • Feature Request
  • Other

Attachments And Sign-In

The support form accepts up to 5 image or video files, with a maximum of 200 MB per file.

If you are not signed in, Tunedance still lets you open the form, but file attachments are disabled until you sign in.

After You Send A Message

After submission, Tunedance shows a success state and confirms that support will respond by email when follow-up is needed.

If your issue is an app failure rather than a question, continue with the Troubleshooting section as well.

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